Understands company business processes in order to provide application support

Understands how assigned applications work, data structure and workflow

Ensures assigned applications operate at optimum levels through regular maintenance

Works with business users and application developers to identify bugs, recommend and implement enhancements

Provides identification, tracking and resolution of application problems, both on-board and within the office, on a day-to-day basis via the IT Ticketing system

Documents issues, observations and outcomes accurately to ensure enough information is capture to escalate issues as required

Liaises with fellow team members to seek clarification and resolve issues

Develops and executes test plans, tests new software versions as made available by the vendor and documents test results when required