IT Application Analyst (Non Marine background) Understands company business processes in order to provide application support
Understands how assigned applications work, data structure and workflow
Ensures assigned applications operate at optimum levels through regular maintenance
Works with business users and application developers to identify bugs, recommend and implement enhancements
Provides identification, tracking and resolution of application problems, both on-board and within the office, on a day-to-day basis via the IT Ticketing system
Documents issues, observations and outcomes accurately to ensure enough information is capture to escalate issues as required
Liaises with fellow team members to seek clarification and resolve issues
Develops and executes test plans, tests new software versions as made available by the vendor and documents test results when required